Aftercare Manager

Our client, a well-established and highly regarded construction contractor, is looking to appoint an experienced Aftercare Manager to join their team in the West Midlands. The business has built a strong reputation for delivering high-quality projects across the education, healthcare, and commercial sectors, working with both public and private sector clients.

Due to continued growth and a strong pipeline of work, they are looking to strengthen their team with an experienced construction professional who can oversee the post-completion and defects management process, ensuring the same high standards are maintained long after projects are handed over.

The Aftercare Manager will take responsibility for managing the aftercare and defects period across a portfolio of completed projects. Acting as the key point of contact for clients following project completion, you will ensure any issues are addressed promptly and professionally, coordinating subcontractors and working closely with delivery teams.

This role would particularly suit someone who has previously worked in a Site Manager or Senior Site Manager role and is looking to move into a position where their technical knowledge and practical construction experience can be used to diagnose and resolve issues efficiently.

• Managing the aftercare and defects process across multiple completed projects
• Acting as the main point of contact for clients during the defects liability period
• Coordinating subcontractors to carry out remedial works
• Carrying out site inspections and technical assessments to identify the causes of defects
• Maintaining accurate records of issues, actions, and resolutions
• Ensuring all remedial works are completed safely, efficiently, and to a high standard
• Working with project teams to ensure lessons learned are captured and implemented on future projects
• Maintaining strong client relationships through clear communication and proactive service delivery

• Previous experience as a Site Manager, Senior Site Manager, or similar role within construction
• Strong technical knowledge of building construction and finishing trades
• Experience working on education, healthcare, or commercial construction projects
• A practical, hands-on approach to problem solving
• Strong organisational and communication skills
• Ability to coordinate subcontractors and manage multiple issues across different sites
• Relevant construction qualifications such as SMSTS, CSCS, or similar would be advantageous

• Competitive salary
• Competitive benefits package
• Company car or car allowance
• Pension scheme

The opportunity to join a respected contractor with a strong pipeline of projects

A key role focused on maintaining quality and client satisfaction beyond project completion

Atkins Search acts as an employment agency for the Built Environment including but not limited to Construction, Consultancy, Residential and Infrastructure sectors. By submitting your CV, you consent to Atkins Search processing your personal data in line with our Privacy Policy. At Atkins Search, we welcome applications from all backgrounds and are committed to providing equal opportunities for everyone throughout the recruitment process. Please note that any salary or benefits listed are indicative only and subject to suitability of skills and experience.