Property Assistant


Overview

Atkins Search are currently recruiting for an experienced Property Assistant to join a dynamic, aspiring property and residential firm based in Hull. Saturday mornings are required to be worked in this role.

Client

My client operates as a private residential developer that is based on a large property site holding Serviced and Luxury Apartments, Chapel stays, and an incredibly versatile and picturesque Hotel for short-term, long-term, business or leisure.

Role

This Property Assistant you will report directly to the Property Manager and General Manager. You will be involved in all aspects of the hotel, the property management of the portfolio of apartments and be a valuable contributor towards achieving exciting growth plans.

Responsibilities

  • Leading and monitoring daily activities within a customer relations environment.
  • Work as part of a team tasked with providing exceptional customer service.
  • Assist with the efficient handling of customer enquiries and complaints by telephone or email.
  • Process reservations, booking modifications, cancellations, payments
  • Conduct viewings on apartments.
  • Schedule and generate reports including property inventories, periodic inspections, and check out reports.
  • Utility bill management - Printing energy bills from online portal and verifying them, query any anomalies with the service provider, update data in associated spreadsheets, take meter readings and log.
  • Update the maintenance log with detailed job notes.
  • Send daily contactless check in detail to hotel guests and conduct room checks for daily arrivals.
  • General office administrative tasks, filing scanning, opening post.

Person

  • Minimum of two years’ experience in customer service role.
  • Self-motivated, forward thinking and commercially aware.
  • Ability to manage time effectively ensuring deadlines are met.
  • Excellent communications skills, both written and verbal.
  • Excellent accuracy and attention to detail.
  • Proficient in using Microsoft Office.

Remuneration

  • Excellent working environment.
  • Competitive Salary and package.
  • Regular social events as a company.

Atkins Search act as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We specialise in Construction, Consultancy, Residential and Infrastructure recruitment, and service
in the East and West Midlands, South Yorkshire, Staffordshire, Lincolnshire, Peterborough, and Northern Home Counties regions.

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