Customer Care Technician

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Customer Care Technician

  • Location:

    Peterborough

  • Sector:

    Residential

  • Job type:

    Permanent

  • Salary:

    £30,000 - £35,000 + Benefits

  • Contact:

    Lucy Swann

  • Contact email:

    lucy@atkinssearch.co.uk

  • Contact phone:

    07879 650559

  • Job ref:

    LDMT1

  • Published:

    10 days ago

  • Duration:

    Permanent

  • Expiry date:

    2021-11-14

  • Start date:

    ASAP

Atkins Search are currently recruiting for a Peterborough based residential developer who are looking to add to their Customer Care Team.
Being in a Customer-facing role every day is going to be different! You will be expected to work to the highest standards making sure you are on hand with answers and practical help. Because of the types of things you’ll be dealing with, you will ideally come from a construction or residential background.
Reporting into the Head of Customer Care you will be the face of the business within customers’ homes, providing a high level of customer care while being punctual for appointments and having effective solutions to customer’s problems.
As a Customer Care Technician, you will be responsible for;

  • Take instruction from Customer Care Co-ordinators/Administrators, ensuring all customer appointments are attended on time and any materials required are sourced prior to the appointment

  • Resolve defects in a speedy manner, to a high standard and to ensure all works completed are signed by the customer

  • Complete all required paperwork (timesheets) for submission to the Divisional offices, facilitating accurate record keeping

  • Carry out inspections of reported defects as and when required and issue a full report with photographs to the Customer Care Co-ordinator/Administrator

  • Complete mileage forms, SHE forms, invoices forms and submit on the last day of the month

  • Report any repetitive defects on active and non-active sites to the Customer Care Manager/Executive to discuss with the Commercial/Technical Directo

What you’ll need:

  • Proven joinery, plumbing, electrical, painting and decorating skills.

  • Good organisational skills, working on your own initiative.

  • To have experience in internal finishing to a high standard.

  • Good customer service skills as you will be dealing directly with the homeowner and you are representing the company.

Our client is an established residential developer based in Lincolnshire with enviable reputations for delivering quality homes.

Atkins Search act as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We specialise in Construction, Consultancy, Residential and Infrastructure recruitment and service the East and West Midlands, South Yorkshire, Staffordshire, Lincolnshire, Peterborough and Northern Home Counties regions.