Customer Care Coordinator

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Customer Care Coordinator

  • Location:

    Lincoln

  • Sector:

    Residential

  • Job type:

    Permanent

  • Salary:

    £20,000 - £25,000 + Package

  • Contact:

    Nicole Broughton

  • Contact email:

    nicole@atkinssearch.co.uk

  • Contact phone:

    07741320273

  • Job ref:

    NB/CCOL

  • Published:

    about 1 month ago

  • Expiry date:

    2022-08-31

​Here at Atkins Search, we are currently recruiting for a Customer Care Coordinator to join a family-run developer based in Lincolnshire.

 

The Client:

Our client is a friendly, dedicated, and experienced team who work together to deliver quality new homes for their valued customers. They’ve been established for over 30 years and enjoy a reputation for building well designed quality new homes.

 

The Role:

Customer Care starts with ensuring that the construction process has quality and finish at its heart. This is a supporting role, working closely with the Customer Care Manager and Construction Team.

 

The main function of this role is to ensure that all of their customers receive excellent after sale care, working with the Customer Care Manager, in-house Customer Care Operatives and external contractors to ensure that any repairs are carried out swiftly and to the customers’ satisfaction.

 

Through your role, you will meet and maintain quality assurance standards, contribute towards customer satisfaction targets, and assist in all post-occupation customer-related issues through to completion.

 

You will be expected to:

  • Assist the Customer Care Manager on the day-to-day management of the Customer Care department

  • Take calls from valued purchasers and dealing with queries and reported items

  • Record Customer Care activity for on-going analysis

  • Help manage follow up calls with customer and contractors

  • Assist the Customer Care Manager to ensure all Customer Care works are completed within specified timescales

 

Our Company and Benefits:

It is a wonderful team that have made our client one of the largest and most respected home builders in Lincolnshire. They have a passion for their business and work hard, and in return they are respected and well rewarded.

 

For those with a desire to progress their careers, this business is very happy to support, mentor, up-skill, and train them. Many of their team have “worked their way up”, and we love that!

 

As part of working for this company, and specifically for this role, we can offer:

 

  • Competitive Salary

  • Incentive Scheme

  • Single Cover Private Medical Insurance

  • Cash Health Plan

  • 25 Days Holiday

  • Training and skills development

 

If you feel that you have the skills and drive to carry out the above role and would like to be part of our professional and friendly team, we would love to hear from you.

Atkins Search act as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We specialize in Construction, Consultancy, Residential and Infrastructure recruitment and service the East and West Midlands, South Yorkshire, Staffordshire, Lincolnshire, Peterborough and Northern Home Counties regions.